Question 1

What payment methods can I use online?

Accepted Answer

You can pay online using your  MasterCard, Visa or American Express.  
Buy Now, Pay Later is done through Sezzle.

Question 2

What is the status of my order?

Accepted Answer

Your order may be in one of these statuses.
Waiting for stock:
We are waiting for stock to arrive from the manufacturer before we can confirm your order. We will contact you as soon as the product is available to fulfill your order.
Ready for pick up or delivery:
The is product available to fulfill your order, but we have not yet confirmed your          pick-up    or delivery date.
Confirmed for pick up:
The product is at the store ready for pick up and we will call you.
Confirmed for delivery:
The product is being prepared for your delivery date and you will receive a delivery time window the day before your scheduled delivery.

Question 3

How do I get a copy of my receipt?

Accepted Answer

When you make an online purchase, you will receive a con confirmation email that can be used for your receipt.

Question 4

What is factory distressing on furniture? Is it normal to see cuts, a rough edge, or nail holes on some products?"

Accepted Answer

Several furniture manufacturers use "distressing techniques" to give your wood products a rustic, heirloom look. Like rips in designer jeans or the beauty marks of a fashion model, these "flaws" give each piece its unique character.

Question 5

Where can I send questions that is not answered on your product details pages?

Accepted Answer

We do our best to give you as much information about our products as we can, but sometimes our website may not have the answer you are looking for. If we missed something, or you have a question or suggestion, please call us at (905) 874 – 7120.

Question 6

Who can I talk to if I have questions about my online order?

Accepted Answer

Please call us at (905) 874 – 7120, we will be happy to answer your questions.

Question 7

Why is my order status waiting for stock?

Accepted Answer

Product availability can change at any time depending on the number of items in stock and the volume of other customers purchasing the same product
 
If your product is not at our store within 4 weeks from the date of purchase, we will happily exchange or full refund.

Mattress & Furniture EMPORIUM

Committed to Quality & Service Since 2005

FREQUENTLY ASKED QUESTIONS

What payment methods can I use online?

What is the status of my order?

How do I get a copy of my receipt?

What is factory distressing on furniture? Is it normal to see cuts, a rough edge, or nail holes on some products?"

Where can I send questions that is not answered on your product details pages?

Who can I talk to if I have questions about my online order?

Why is my order status waiting for stock?

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Prices on this website are for online purchases only. Prices, terms & conditions in-store may differ.